Turning customer service into a sales driven channel

There are a number of ways to drive sales through customer service, but often this requires the implementation of new applications and tools as referenced below, along with a change in culture, moving the business towards a sales focus environment, which can require re-training and some re-education. We can help drive and develop all of this.

• Live chat
• Knowledge base for dynamic FAQs
• Contact solution to capture all customer communications
• Enable credit card sales over the phone
• CRM/Single view of the customer

We do

“Practicology” [prac-tic-ol-ogy] - noun. 1. The Science of
e-commerce 2. The art of
implementing it effectively 3. The
practical experience that makes it successful

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“Practicology worked for T-Mobile Croatia on an e-commerce project. They are dedicated e-commerce professionals who tackle business tasks and challenges in a straight-forward way and with a great deal of personal energy, professionalism and attention to detail. I'd have no hesitancy in recommending Practicology to any organisation needing some additional support for their e-commerce operation.”

Zrinka Fadini, Head of Online sales, T-Mobile Croatia