Organisational Change

Argos tops our omnichannel CX ranking of 30 UK retailers

March 8th by Joanna Perry


Retailers' top five priorities for enhancing customer experience

August 25th by Joanna Perry


Meet our ecommerce training expert Antony Welfare

May 6th by Francesca Douglas

Antony Welfare is our Head of Training and resident published author, designing and delivering digital transformation training to clients of all sizes. Most recently he has taken on a global project,…


Retail Week peak trading webinar features Practicology's COO

February 9th by Francesca Douglas

Retail Week invited our COO Nupur Manchanda to take part in a webinar in early February, looking at the successes of peak trading in 2015, and how retailers can improve their approach to peak trading for…


Ecommerce UK 2015: Achieving online sales growth

October 22nd by Francesca Douglas

Last week we welcomed over 70 retailers to the Cavendish Conference Centre in London , with speakers from House of Fraser, Usabilla, and Smart Focus; as well as a retail panel including Selfridges, Baker…


eTail Europe 2015: A customer-centric business structure

June 12th by Joanna Perry

Practicology's CEO Martin Newman will be discussing a subject close to his heart - how consumer businesses can become more customer-centric - at eTail Europe 2015.  He is taking part in a discussion…



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Customer Communications Report 2015

We signed up to the email newsletters of 91 retailers and then spent six months analysing what they sent us. Our findings provide recommendations and examples to those who want to run great email marketing programmes.


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