Once you have acquired your customers and established your initial relationship, you need to develop your customer retention and engagement techniques. The areas you will cover on this course includes: CRM programme creation, email marketing, social media and best practice for making use of customer data.
Your existing customers are a valuable source of future revenue through whichever channels they choose to shop. The customer retention course covers the techniques and technology at your disposal to ensure that your existing customers come back time and again. Here are some of the modules in the course:
As well as offering individual places on scheduled courses, we are also able to create and deliver bespoke training programmes to meet your requirements. Tailored training can be delivered to groups of your staff, at your premises, or an external location.
All types of business turn to Practicology for their digital and multichannel training needs, including: