What can retailers do to inspire customer loyalty?

March 23rd by Sam Gaunt

Practicology’s Head of Data & CRM, Will Dymott, explains the value of loyal customers and explores how to inspire loyalty for your brand. Although cultivating loyalty is difficult, successful retail…

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Google 'Fred' Update 2017 - Have You Been Hit?

March 16th by Annie Nguyen

The latest Google update, ‘Fred’, is shown to hit low value content-driven, ad-heavy sites the hardest. With algorithm chatter sprouting up since its apparent roll out on March 8th, the latest speculated…

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Argos tops our omnichannel CX ranking of 30 UK retailers

March 8th by Joanna Perry

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